jom88 believes gambling should always be a form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, resources, and commitments we have in place to help every Malaysian player stay in control.
For the vast majority of people, gambling is a perfectly enjoyable pastime. Placing a live bet on an EPL match, spinning a few rounds on your favourite slot from your sofa in Petaling Jaya, or joining a live dealer Baccarat table on a Friday night — these are recreational activities that millions of Malaysians enjoy without ever experiencing any negative consequences.
But gambling can become problematic for some people. When it stops being enjoyable and starts feeling compulsive — when bets are chased, budgets are exceeded, and the activity begins to affect relationships, finances, or mental well-being — it is important to recognise the signs and act early.
jom88 takes this responsibility seriously. We do not simply publish this page to fulfil an obligation. We have invested in practical, accessible tools that give every player real control over their gambling behaviour — and we actively monitor account activity to identify players who may need support, regardless of whether they have asked for it.
jom88 will never send promotional offers to any player who has activated a responsible gambling tool, self-excluded, or indicated a problem. Our marketing systems automatically exclude players who have engaged with any responsible gambling measure.
jom88 enforces a mandatory minimum age of 21 years for all registered players. Age is verified through government-issued identification as part of the KYC process. Accounts found to belong to individuals under 21 are immediately closed and all deposits returned.
All of these tools are available to every registered jom88 player at no cost, at any time. You do not need to be in crisis to use them — they are designed for everyday account management and preventive control.
Set a maximum daily, weekly, or monthly deposit cap on your account. Once a limit is active, it cannot be exceeded regardless of your account balance or payment method. Limit reductions take effect immediately. Increases require a 48-hour cooling-off period before becoming active — giving you time to reconsider. To set a deposit limit, navigate to Account Settings or contact live chat support.
If you feel you need a break from gambling, jom88's self-exclusion tool allows you to block access to your account for a defined period — from a minimum of 24 hours to a permanent, irrevocable closure. Self-exclusion takes effect within hours of your request. During any active exclusion period, jom88 will not contact you with promotional offers or bonus invitations.
Set a maximum daily session length for your account. Once your session reaches the configured limit, you will be automatically logged out. Between login and the limit, periodic reality check notifications remind you how long you have been playing, what you wagered, and the net outcome of your current session — so you can make an informed decision about continuing.
Beyond deposit controls, jom88 allows players to set a maximum net loss per day, week, or month. Once your net loss reaches the configured ceiling, further real-money wagers are paused for the remainder of that period. This is one of the most effective tools for maintaining a predetermined gambling budget and preventing impulsive decision-making after a losing session.
A cooling-off period is a short-term account restriction — between 24 hours and 6 weeks — that prevents login without fully closing your account. It is ideal for players who want a temporary pause without committing to long-term self-exclusion. Account data and balances are preserved. During a cooling-off period, promotional communications are suspended automatically.
Every jom88 account has access to a detailed transaction history covering deposits, withdrawals, wagers, and bonuses. Reviewing your gambling history regularly is one of the simplest and most effective ways to maintain awareness of your spending. The Account Activity section also displays your net win/loss for any selected date range at a glance.
Activating any responsible gambling measure at jom88 takes less than two minutes. Follow these steps:
Access jom88 via the Platform on desktop or mobile. Ensure you are logged in to the account you wish to apply the restriction to.
Navigate to your account profile and select "Responsible Gambling" from the settings panel. All available tools are listed with clear descriptions.
Choose the tool that best suits your needs — deposit limit, session limit, cooling-off period, or self-exclusion — and configure the parameters.
Confirm your selection. Restrictions take effect immediately or, in the case of limit increases only, after a 48-hour delay for your protection.
Problem gambling often develops gradually. Recognising the warning signs early — in yourself or someone close to you — is the most important step towards addressing the issue before it escalates. The signs below do not necessarily indicate addiction, but they are worth taking seriously.
Remember: seeking help is a sign of strength. The decision to step back and regain control demonstrates self-awareness and good judgment. jom88 will support you through this process without judgment.
This is not a diagnostic tool — it is a private, informal reflection exercise to help you assess your own gambling habits. No data is collected or submitted.
Check any statement that has applied to you in the last 30 days:
If you are concerned about your own gambling or that of someone you know, the following organisations offer free, confidential support. Reaching out is the right decision — and these services are there to help, not to judge.
Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Free, confidential, and available 24 hours a day for counselling on a wide range of personal and financial difficulties, including gambling-related concerns. Available to all Malaysians nationwide — Kuala Lumpur, Penang, Johor Bahru, Sabah, Sarawak, and beyond.
An internationally recognised organisation providing support, information, and counselling to anyone affected by problem gambling. GamCare offers free online chat support, an advice line, and a forum community where individuals can share experiences and strategies. Their resources are relevant and accessible to Malaysian players seeking guidance in English.
jom88's own support team is trained to assist players experiencing difficulties. If you would like to discuss your gambling behaviour, activate a self-exclusion, set limits, or simply get information about the tools available to you, our live chat agents are available around the clock with an average response time of under 2 minutes. No judgment — just support.
Protecting underage individuals from accessing gambling platforms is one of jom88's most fundamental responsibilities. We enforce a strict 21+ minimum age policy and use KYC identity verification to confirm the age of every player before their first withdrawal is processed.
We also encourage parents and guardians to take proactive steps to prevent underage access to any online gambling service. Simple, practical measures include:
All players must declare their date of birth during account creation. Accounts registering under the age of 21 are rejected automatically.
A valid Malaysian MyKad, Passport, or Driver's Licence must be submitted and verified. Date of birth on the document is cross-checked against the declared registration date.
Players may be asked to submit a selfie photograph alongside their identity document to confirm that the account holder and the document owner are the same person.
jom88 compliance staff conduct periodic reviews of account data. Any inconsistency between registration data and later-provided documentation triggers an immediate review.
Whether you want to set a deposit limit, take a short break, or fully understand the responsible gambling options available to you — jom88's support team is here 24/7. Play smart, stay in control, and enjoy the game the way it was meant to be enjoyed.
jom88 is committed to responsible gambling. For players aged 21 and above only. If gambling is no longer enjoyable, please call Talian Kasih 15999 (free, 24 hours) or contact our live chat support to activate a self-exclusion.