jom88 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what we collect, why we collect it, and how we keep it secure.
This Privacy Policy ("Policy") sets out the basis on which jom88 ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at jom88.cam ("the Platform"), collects, uses, stores, and discloses personal data relating to individuals who access or use our services ("Users", "Players", "you").
jom88 takes the privacy of its users seriously. We recognise that when you entrust us with your personal information — whether during account registration, identity verification, or payment processing — you have a reasonable expectation that this data will be handled with care, discretion, and in accordance with applicable data protection standards.
This Policy applies to all personal data processed by jom88 in connection with the Platform and its services, including data collected via the website, mobile interface, customer support channels, and third-party integrations. It should be read alongside our Terms & Conditions, which govern your use of the Platform.
The following definitions apply throughout this Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial data, and online identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" | jom88, as the entity that determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | A third party engaged by jom88 to process personal data on its behalf, subject to written data processing agreements. |
| "KYC Data" | Identity and address verification documentation submitted by Players to satisfy Know Your Customer requirements, including government-issued identification and utility bills. |
| "Cookies" | Small text files placed on a User's device by a website to store and retrieve information about browsing behaviour and preferences. |
| "Sensitive Data" | A subset of personal data warranting heightened protection, including financial account details, identification document numbers, and responsible gambling self-assessment information. |
jom88 collects personal data through several channels and for distinct operational purposes. The categories of data we process are outlined below:
3.1 Registration Data
When you create an Account, we collect the information you provide during the registration process, including: full legal name, date of birth, email address, mobile number, residential address (including city — e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam), preferred username, and account password (stored in encrypted form).
3.2 KYC Verification Data
To comply with anti-money laundering (AML) requirements and to verify that players are aged 21 or above, jom88 requires the submission of identity verification documents. This includes copies of government-issued photo identification (MyKad, Passport, or Driver's Licence), proof of residential address, and where relevant, a live selfie with the submitted document. This data is classified as Sensitive Data and processed with heightened security controls.
3.3 Financial & Transaction Data
When you make deposits or request withdrawals, we collect data related to the payment method used. This includes payment account identifiers (e-wallet IDs, bank account numbers, or blockchain wallet addresses), transaction reference numbers, deposit and withdrawal amounts in MYR, and timestamps of all financial activity. We do not store full card numbers or full banking credentials — financial transactions are processed via regulated third-party payment gateways including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and USDT TRC20 processors.
3.4 Gameplay & Betting Data
jom88 maintains detailed records of all Platform activity, including game sessions, wager amounts and outcomes, sports betting selections, bonus claims and usage, and VIP loyalty programme activity. These records are maintained for regulatory compliance, responsible gambling monitoring, and dispute resolution purposes.
3.5 Technical & Device Data
We automatically collect technical data when you access the Platform, including IP address, device type and operating system, browser type and version, session duration and frequency, referral source, and geolocation data at the country and city level.
3.6 Communication Data
Records of all communications between you and the jom88 support team — including live chat transcripts, email correspondence, and any complaints or dispute submissions — are retained for quality assurance, compliance, and legal purposes.
3.7 Responsible Gambling Data
Where you use responsible gambling tools — such as self-exclusion requests, deposit limit configurations, or session time restrictions — jom88 records these preferences and the dates of any changes. This data is used to enforce your chosen restrictions and to ensure our responsible gambling obligations are met.
jom88 processes personal data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, KYC data |
| Age and identity verification (21+ enforcement) | KYC data, date of birth |
| Processing deposits and withdrawals | Financial data, registration data |
| AML and fraud prevention monitoring | Financial data, technical data, gameplay data |
| Delivery of gaming services | Gameplay data, account data |
| Responsible gambling enforcement | Responsible gambling data, gameplay data |
| Customer support and dispute resolution | Communication data, account data, transaction data |
| Promotional communications (with consent) | Registration data, gameplay preferences |
| Platform analytics and improvement | Technical data, gameplay data |
| Legal and regulatory compliance | All categories as required |
jom88 does not use personal data for purposes beyond those listed above without first obtaining explicit consent or as required by law. Personal data is never sold to third-party advertisers or data brokers.
jom88 processes personal data on the following legal bases, depending on the nature and purpose of the processing activity:
jom88 does not sell, rent, or trade your personal data. We may share personal data with the following categories of third parties, strictly for the purposes described and subject to appropriate contractual safeguards:
In providing its services to players across Malaysia — from Kuala Lumpur and Penang to Johor Bahru and beyond — jom88 may transfer personal data to service providers and infrastructure systems located in jurisdictions outside Malaysia. Such transfers may be necessary for payment processing, cloud hosting, or KYC verification services.
Where personal data is transferred internationally, jom88 ensures that appropriate safeguards are in place to protect the data in accordance with applicable data protection standards. These safeguards may include:
Players may request further information about the specific safeguards applied to any international transfer of their personal data by contacting our support team.
jom88 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML and regulatory obligation |
| KYC verification documents | Duration of account + 5 years post-closure | Legal and regulatory obligation |
| Transaction records | 7 years from transaction date | Financial regulation and dispute resolution |
| Gameplay and betting records | 5 years from last session date | Dispute resolution and responsible gambling monitoring |
| Customer support communications | 3 years from last communication | Quality assurance and legal proceedings |
| Responsible gambling records | Permanent (self-exclusion records) / 5 years (limit records) | Player protection and regulatory compliance |
| Technical and device logs | 12 months from collection | Security monitoring and fraud investigation |
Upon the expiry of the applicable retention period, personal data will be securely deleted or anonymised, unless retention is required by a specific legal obligation that has arisen prior to the scheduled deletion date.
jom88 implements a range of technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While jom88 takes all reasonable steps to protect your personal data, no data transmission over the internet or method of electronic storage is entirely without risk. Players are encouraged to use strong, unique passwords and to enable 2FA on their accounts.
jom88 uses cookies and similar tracking technologies to enhance Platform functionality, analyse usage patterns, and deliver a more personalised experience. The categories of cookies we use are as follows:
You may manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will impair or prevent your use of the Platform.
Subject to applicable data protection law, you have the following rights in relation to the personal data jom88 holds about you. You may exercise any of these rights by contacting our support team:
Request a copy of the personal data jom88 holds about you, including details of how it is being processed.
Request correction of any inaccurate or incomplete personal data held in your Account profile.
Request deletion of your personal data, subject to retention obligations imposed by law or regulation.
Request that we restrict processing of your data in certain circumstances, such as while a dispute is under investigation.
Receive a copy of the personal data you have provided to us in a structured, machine-readable format.
Object to processing based on legitimate interests or direct marketing at any time, with immediate effect for the latter.
jom88 will respond to all rights requests within thirty (30) calendar days of receipt. Where a request is complex or numerous, we may extend this period by a further two months, with written notification provided within the initial 30-day window. We may request proof of identity before processing any rights request in order to protect against unauthorised data access.
jom88 strictly prohibits the use of its Platform by individuals under 21 years of age. We do not knowingly collect or process personal data from minors. Registration requires confirmation that the applicant is aged 21 or above, and KYC verification is used to validate this.
If jom88 becomes aware that personal data has been collected from an individual who is under the age of 21, the relevant Account will be immediately suspended, the data will be securely deleted or returned, and any deposits made will be refunded to the originating payment method, less any transaction costs.
Parents and guardians who believe that a minor may have created an Account on jom88 are requested to contact our support team immediately via live chat or by writing to [email protected]. We will investigate and take appropriate remedial action without delay.
The jom88 Platform may contain functionality that integrates with or links to third-party services, including payment gateways and game studio interfaces. These third-party services operate under their own privacy policies, which jom88 does not control and is not responsible for.
When you use a third-party payment method such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or any bank FPX service, your financial transaction data is transmitted to and processed by the relevant payment provider, which may retain records of that transaction in accordance with its own data handling practices and applicable financial regulations.
jom88 recommends that you review the privacy policies of any third-party service you use in connection with the Platform. The inclusion of a third-party payment or service provider on the Platform does not constitute jom88's endorsement of that provider's data practices.
jom88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. The "Last Updated" date at the top of this page will be revised whenever material changes are made.
Where changes are material — for example, where new categories of personal data are collected, or where data is shared with new categories of third parties — jom88 will notify registered Players via email or an in-platform notification at least 14 days prior to the changes taking effect, where practicable.
Continued use of the Platform following notification of policy amendments constitutes acceptance of the revised Policy. If you do not agree with any amendment, you should discontinue your use of the Platform and may request Account closure as described in our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data jom88 holds about you, you are welcome to contact us through the following channels:
When submitting a data subject rights request, please provide your registered Account username and a clear description of your request. We may require proof of identity before processing requests that involve access to or deletion of personal data, to protect against unauthorised disclosure.
Privacy is not an afterthought at jom88 — it is built into how we operate. Here are six ways we protect your personal information every day.
All data exchanged between your device and jom88 is protected with TLS 256-bit encryption — the same standard used by major financial institutions. Your credentials and payment details are never transmitted in plain text.
Internal access to your personal data is restricted to staff who genuinely need it to perform their role. All access events are logged and reviewed. KYC documents are handled exclusively by trained compliance personnel.
jom88 does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or any other commercial entity. Your data is used exclusively to operate and improve the Platform and its services.
Protect your Account with an additional layer of security beyond your password. 2FA is available to all registered Players and is strongly recommended, particularly for accounts with active MYR balances.
We publish a clear, detailed account of every category of data we collect and exactly why we collect it. There are no hidden data sharing arrangements or undisclosed uses of your personal information.
You have the right to access, correct, port, restrict, or request deletion of your personal data at any time. Submit a request via live chat or email and we will respond within 30 calendar days — usually much sooner.
Our support team is available around the clock. If you'd like to know what data jom88 holds about you, make a correction, or exercise any of your rights under this Privacy Policy — we're here to help.
By using jom88 you confirm that you are 21 years of age or older and have read and accepted this Privacy Policy. View our Terms & Conditions for the full agreement.